Support for Evolvepay is handled by our supplier.
When contacting epayroll for support you need to bear in mind that certain charges will apply.
Rollbacks – $50 per rollback
New Paycodes – $25 per paycode
New Payment Groups – $50 per payment group
Simple Adjustments – $25 per adjustment
Complex Adjustments – Based on time taken (see rate below)
Non-standard reports – $25 per report
Training (via webinar) – $165 per hour
Superannuation repayment (i.e. when super has been paid but returned by the super fund) – $65 per run
Other support tasks – $25 per 10 mins (or part thereof)
All above prices are exclusive of GST.
Email address for support is support @ evolvepay.com.au
Phone number is 1800 372 976 or if you call our main line follow the prompts to be redirected.
Opening hours for the support line are 8.30am to 5.30pm Sydney time Monday to Friday.